Privacy Policy

Last updated: January 2025

1. Introduction

Tourays Global Logistics ("TGL", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Data We Collect

We may collect the following personal data:

  • Full name, email address, phone number
  • Company name and business address
  • Shipping details (origin, destination, cargo description)
  • Vehicle information (make, model, VIN)
  • Payment and billing information
  • Technical data (IP address, browser type, device information)
  • Communication records (emails, messages, call logs)

3. How We Use Your Data

  • To process and manage your shipments
  • To provide quotations and respond to inquiries
  • To communicate shipping updates and tracking information
  • To comply with customs and regulatory requirements
  • To improve our services and website experience
  • To send marketing communications (with your consent)

4. Data Sharing

We may share your data with shipping carriers, customs authorities, port authorities, and insurance providers as necessary to fulfill our logistics services. We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

8. Contact

For any privacy-related inquiries, please contact us through our contact page or email us directly. We will respond to your request within 30 days as required by the GDPR.