Question 1

Can I track my shipment?

Accepted Answer

Shipment tracking is available throughout the transportation process depending on the selected carrier and service. Visit our Track Shipment page and enter your reference number.

Question 2

What services does Tourays Global Logistics offer?

Accepted Answer

Tourays Global Logistics coordinates container shipping (FCL and LCL), ocean freight, freight forwarding, shipping documentation support, cargo consolidation, project cargo, air freight, road freight, warehousing and vehicle export through trusted logistics partners. TGL organizes and coordinates shipments; it does not own or operate transport assets.

Question 3

Where is Tourays Global Logistics based?

Accepted Answer

Tourays Global Logistics is based in Remseck am Neckar, Germany, and coordinates international shipments through major European ports including Hamburg, Bremerhaven, Antwerp and Rotterdam.

Question 4

Do you ship vehicles to West Africa?

Accepted Answer

Vehicle shipping is available as a secondary, container-based service on selected trade lanes — for example, a car shipped inside a container alongside other cargo. We coordinate the quotation, booking and documentation with our partner network.

Question 5

What is the difference between FCL and LCL container shipping?

Accepted Answer

FCL (Full Container Load) means you book an entire container for your cargo. LCL (Less than Container Load) means your cargo shares container space with other shipments, which is more cost-effective for smaller volumes.

Question 6

How do I request a shipping quote?

Accepted Answer

You can request a personalised shipping quote through our Request a Quote page. Provide details about your cargo, origin, destination and preferred shipping method, and our team will respond within 24 hours.

Frequently Asked Questions

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Frequently Asked Questions

How long does shipping from Germany to West Africa take?

How much does container shipping cost?

Do you arrange customs clearance?

Can I track my shipment?

Do you ship commercial cargo?

Can you ship household goods and personal effects?

What vehicle types can you ship?

What is the difference between RORO and container shipping?

What documents do I need for vehicle export?

Do you offer insurance for shipments?

What countries in West Africa do you ship to?

Can I ship a container with mixed cargo and a vehicle?

How do I request a quote?

What are your payment terms?

Do you offer door-to-port services?

What is the minimum shipment size for LCL?

How do I prepare my vehicle for shipping?

Do you handle export deregistration in Germany?

What happens if my cargo is damaged during shipping?

Can I ship to multiple destinations in one booking?

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