Question 1

Can I track my shipment?

Accepted Answer

Shipment tracking is available throughout the transportation process depending on the selected carrier and service. Visit our Track Shipment page and enter your reference number.

Question 2

What services does Tourays Global Logistics offer?

Accepted Answer

Tourays Global Logistics coordinates international freight forwarding, vehicle export, container shipping, ocean freight, air freight, road freight, customs support, warehousing, cargo consolidation and project cargo through trusted logistics partners.

Question 3

Where is Tourays Global Logistics based?

Accepted Answer

Tourays Global Logistics is based in Remseck am Neckar, Germany, and coordinates international shipments through major European ports including Hamburg, Bremerhaven, Antwerp and Rotterdam.

Question 4

Do you ship vehicles to West Africa?

Accepted Answer

Yes, vehicle export to West Africa and worldwide destinations is one of our core services. We offer both RORO and container shipping options with full documentation assistance.

Question 5

What is the difference between FCL and LCL container shipping?

Accepted Answer

FCL (Full Container Load) means you book an entire container for your cargo. LCL (Less than Container Load) means your cargo shares container space with other shipments, which is more cost-effective for smaller volumes.

Question 6

How do I request a shipping quote?

Accepted Answer

You can request a personalised shipping quote through our Request a Quote page. Provide details about your cargo, origin, destination and preferred shipping method, and our team will respond within 24 hours.